Refund and cancellation policy

We want you to be happy with every template. If one doesn’t work for you, we’ll make it right.

7-day refund

Email [email protected] within 7 days of your purchase and we’ll refund you in full. Please include the email address you used to pay or your Razorpay payment ID, and tell us briefly what went wrong (it helps us improve, but we won’t argue).

How refunds are paid

• Refunds go back to the original payment method through Razorpay. We can’t refund to a different account.
• We start the refund within 2 working days of your request.
• Razorpay and your bank usually take 5–7 working days to show it in your account (UPI is often faster).
• After a refund, the download link for that order stops working, and the licence to use the files ends. Please delete the files.

Cancellations

Orders are delivered instantly by email, so an order can’t be cancelled after payment. Ask for a refund instead, within 7 days.

If a payment fails, or money is taken but you don’t get the download email within an hour, don’t pay again: email us and we’ll send the link or refund you. Payments that Razorpay doesn’t confirm are refunded automatically by Razorpay, usually within 5–7 working days.

Paid twice by mistake?

Email us and we’ll refund the extra payment in full, any time.

Problems with a file

If a file won’t open or a formula doesn’t work, email us. We’ll help or send a fixed version; and if we can’t fix it, we’ll refund you, even after 7 days.

Contact

[email protected]. We reply within 24 hours.